Orlando's restaurant industry is booming, and with growth comes the challenge of managing customer interactions efficiently. Whether you're running a fine dining establishment, casual eatery, or quick-service restaurant, phone calls and reservations are critical to your success. But should you hire another employee to handle these tasks, or invest in modern technology? Let's break down the numbers.

When you hire a full-time receptionist or host in Orlando, the financial commitment extends far beyond the advertised $50,000 annual salary. Consider these additional expenses:

• Health insurance: $3,000-$8,000 annually
• Payroll taxes (FICA, unemployment): ~$3,825
• Workers' compensation insurance: $1,500-$3,000
• Training and onboarding: 20-40 hours unpaid management time
• PTO and sick days: 15-20 days annually
• Uniform and equipment costs: $500-$1,000