Tax preparation firms in New York face a critical decision: hire additional staff or invest in AI reception technology. As clients increasingly expect 24/7 availability and seamless communication, many tax professionals are discovering that AI receptionists like OAK AI offer a compelling alternative to traditional hiring.

This analysis compares the real costs, benefits, and operational impacts of each approach to help you make an informed decision for your practice.

Annual Expense Breakdown

Hiring a Full-Time Receptionist Employee:

Total Annual Cost: $66,750 - $77,750

OAK AI Monthly Subscription:

Total Annual Cost: $7,200 - $14,400

Potential annual savings: $52,350 - $70,550

Hours of Operation

Traditional employees provide coverage during standard business hours (9 AM - 5 PM), requiring clients to call back during these windows or leave voicemails that may go unheeded.

OAK AI provides 24/7/365 availability, ensuring that no client inquiry goes unanswered, regardless of when they reach out. This is particularly valuable during tax season when clients may contact you outside traditional hours.

Human Performance Variables

Even the most dedicated employee experiences off days